LOVE THAT DOG & CAT

New clients are required to read our policies prior to services.

I require owners to be home during the first few appointments.

For latch key appointment I require an agreement with owners prior once we are comfortable and dogs are comfortable with me after a few appointments at least.

I require a 2 hr window of arrival. Due to nature of working with animals & navigating around traffic.

Appointment slots are an estimated time of arrival. I will be keeping clients updated day of if I am running early or behind.

Appointments time frame varies from dog to dog. they sometimes require more time due to being nervous, young, senior, difficult , matted or impacted undercoat. I never hurry a dog as I aim to groom safely and build a relationship with dog and to create a positive experience

Dogs must be ready with their own leash on a collar or harness at arrival. I do provide a slip lead but since they don’t know me just yet, it makes it easier. Making sure they have pottied and poo’d before is important as well.

If I have to re wash dogs due to pooping or peeing during their grooming session additional fees to their groom may apply due to having to re wash again . This can be a result of not getting to go poo or potty , but at times nervous dogs can tend to do it.

Scheduling is based on location. I navigate my schedule based on the location I build , I aim to keep each distance under 20 mins from each appointment.